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The Mike & Carla Morning Show

The Mike & Carla Morning Show

The Mike & Carla Morning Show

Local Restaurant Manager Dealing With Unique Problem

Author Mike O'Brian

Not sure how many times this has happened where you work, but a local restaurant manager is dealing with an odd problem. On The Mike & Carla Morning Show, it was brought up and hoping to help the guy out.

One of his employees came in with a “hickie” on their neck! We think we all know what we’re talking about and if you don’t, listen to the segment below to find out what you don’t know. But the manager put it out on social media looking for advice on what to do.

Does he…

  • Send the person home?
  • Write the person up?
  • Or just let them go?

So what do you do? It was interesting the take a lot of listeners had on this topic. It was amazing that a lot people thought the last alternative was the least favorite. No reason to let them go, then you’re one person down, they’re out of a job…it’s a “no win” situation.

What would you do if you were the restaurant manager?

However, on the flipside, more listeners we in favor of just talking to the employee. Explaining that they understand it’ all about the “brand” that they are representing. Having a “hickie” on their neck is not a good look. Maybe a scarf, turtleneck or even a bit of makeup? Especially if they’re a valuable employee.

Hey listen, be who you want to be outside of the job site, but you have to remember that when you come into work, that’s who you represent. On the other hand, The M&C Morning Show did ask, if a server came up to your table, would you stay or feel the need to leave?

Once again, a little surprising on the response. Clearly a few of us are more tolerable these days then before. Of course there were a few that said they would have to ask for another server. Anyway, listen to the segment and see what you would do…and enjoy!

Mike O’Brian is the Program Director and Morning Show host on 96.3 KKLZ in Las Vegas, along with Carla Rea. He has been with the Beasley Media Group for almost 23 years. Mike was named one of the “Best Program Directors In America” by Radio Ink magazine. Over the years, “The Mike & Carla Morning Show” have been presented with a number of proclamations for their work in the community and numerous awards. Having lived in Las Vegas for over 35 years, he writes articles on living in Las Vegas, sports, and odd stories happening within the state of Nevada. Mike is the host of the morning show and program director of 96.3 KKLZ/Las Vegas. He has been doing mornings in Las Vegas for the past 38 years. Over the years, he has hosted a numerous amount of community events and has been the P.A. announcer for a number of sports teams in Las Vegas. He has written on living in Las Vegas, the sports teams here, as well as odd & little-known facts about Las Vegas & Nevada.

A 'Definitive' Ranking Of The 5 Fast-Food Restaurants

The American Customer Satisfaction Index (ACSI) recently shared a study that details the top fast-food chains in the country based on customer satisfaction. While I agree with the top choice, the others are questionable. And hey, taste is subjective. I’m something of a fast-food restaurant connoisseur.  So, here I will re-rank the country’s top five fast-food restaurant chains based on personal experience. (Hence, “Definitive” in quotes in the headline.)

First, let’s examine the numbers in this report, as there are certainly some valuable points to consider. It appears as if their customer satisfaction entails 11 important factors. These include areas such as the accuracy of food orders, staff courtesy, and cleanliness. Another important measurement these days is the efficiency of the chain’s app.

The ACSI report is based on 16,250 customers who were surveyed. Their top five looked like this:

  • #1 Chick-fil-A
  • #2 Jimmy Johns
  • #3 KFC
  • #4 Papa John
  • #5 Domino’s

Technically “other” landed at number three, but for the sake of top brands, that is the top of the list.

Re-Ranking Methodology

While I do like the variety in cuisine displayed in ACSI’s list, I am surprised at many of the names I see there. To create this ranking, I did follow and considered the customer satisfaction criteria previously laid out in the survey. Though I am a drive-thru-first type of person, I will quickly peel out of the parking lot if I detect the joint doesn’t look like it takes cleanliness seriously. Regardless of how much I am craving that chicken sandwich. In other words, those scored questions are legit measurements.

It’s worth mentioning that I travel quite a bit as well. Whether taking my kids to a weekend lacrosse tournament or heading south to visit family, a fast-food meal is often all I have time for. Nonetheless, I don’t just stop for anything, and I do aim for the healthiest option possible (most of the time).

So, imagine I just pulled off a magical interstate exit where all of these fast food restaurants had an open establishment. I’m considering the criteria points ACSI has laid out, and looking for a quality meal. Here is my official re-ranking of the top five fast-food restaurant chains in the country.

*Side-note, the ACSI also includes statistic results on full-service chain restaurants. That is not applicable to my ranking, but Chili’s is the clear number one, with all the rest being second.

  • #5 Pizza Hut

    I’m a pizza enthusiast, let’s just get that out of the way. Remember, this ranking is for fast-food chains so that local brick oven establishment that you love doesn’t count here. Pizza Hut represents nostalgia for me. That deep dish out of the cast-iron pan has consistency. Plus, there’s the individual size that easy to eat in the car. If this location happens to be one of the old school hut style designs with the lunch buffet, then it would rank even higher than five.

  • #4 McDonald’s

    ONLY for the fries and coke with crushed ice. If McDonald’s did not have these two items, it would not be on the list and I would never go here. These are the only two menu items I ever order, and each time I have the same reaction where I appreciate how good and consistent the fries are.

     

    View this post on Instagram

     

    A post shared by McDonald’s (@mcdonalds)

  • #3 Chipotle

    I think this is the only fast-food establishment where I order vegetables. That has to be worth something. Fresh peppers in a burrito any day of the week. If my wallet is feeling crazy, I’ll throw a mound of their guacamole on any order. Plus, there’s nothing like getting one of those fresh chips that is folded over three others and accidentally smothered in extra salt.

     

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    A post shared by Chipotle (@chipotle)

  • #2 Wendy's

    I really want to put Jersey Mike’s here but it is not on the ACSI survey (perhaps since there aren’t as many of them). Wendy’s takes this spot due to the little things they offer. The nuggets are best “traditional” nuggets in the game. Plus, the baked potato with appropriate toppings is a subtle curveball to fast-food world that has the ability to serve as the secret weapon. The frosty is always reminds me of “Mr. Deeds” which means I have to get it (and it’s delicious).

     

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    A post shared by Wendy’s 🍔 (@wendys)

  • #1 Chick-fil-A

    No surprises here. It holds strong as the king of the fast food mountain in my definitive list. That #1 chicken sandwich meal is clutch every time. Add in their own style of nuggets and it’s no wonder why Chick-fil-A always has a line. Furthermore, I find each location has very professional and well-trained staff. The real bonus point here is that I recently discovered the chicken biscuit breakfast sandwich. Needless to say, Chick-fil-A is the only of these fast-food establishments I can hit for any meal of the day.

     

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    A post shared by Chick-fil-A, Inc. (@chickfila)

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