Does Your Complaint Letter Really Make A Difference
When you’re unhappy about something, a lot of people say write a letter, but does your complaint letter really make a difference? That’s what The Mike & Carla Morning Show wanted to find out this morning based on a story from Carla Rea.
As she tells it, a “new” brand of make-up came out from a company she uses on a regular basis. Tried it and it smelled like crayons after applying it…she said it really smelled bad! So, she took it back and the girl at the counter said they’ve had other complaints about the same thing. In fact, the girl suggested Carla write a letter to the company about her concern. Told that if enough people complain, the company might change it back.
Does My Complaint Letter Really Make A Difference?
A couple of months go by, Carla goes in, wants to see if anything changed, opened the makeup, took a whiff and still smelled like crayons. Once again she was told by the person at the counter that she should write a letter. So, this time Carla was going to put pen to paper to see what would happen.
Now the chances of a huge makeup company changing or even discontinuing a brand or a product from letters complaining about is unlikely. However, how many times have you written a letter to say something about a product and got satisfaction? That’s what The M&C Morning Show wanted to know this morning!
Believe it or not, the phone lines blew up. People have done it and actually have gotten something positive back from the company they wrote. From model cars to a hard to find soda and t-shirts. Now a lot of the calls and texts we got weren’t all “complaint” letters.
Heck, we even think we know who to thank for Coke getting rid of the New Coke! It’s all in the segment from this morning that you can listen to if you have a few minutes…and enjoy!