When it comes to the “drive-thru”, what are the fastest fast food places that are the fastest? Well guess what? The #1 place might just surprise you. But before The Mike & Carla Morning Show get to that, just a few facts about the recent study that was published by CNN.
Now keep in mind that fast food places have one job: Providing you with the food you want . . . FAST. So employing the use of “mystery shoppers”, the study wanted to grade various places on their overall customer experience. Again, keep in mind that when you go through a “drive-thru”, you do it for one reason, you want your food fast!
We all want fast food fast!
But what if you don’t get the food you want, and it’s not fast? That’s where a lot of places ran into a problem…of course the good news is that many of the places we frequent got good grades on “accuracy”, but speed was the problem. So if it takes a few extra minutes, do you want your order correct or fast! How come we can’t get both seems to be the big question! However, Arby’s and McDonald’s tied for first place when it came to accuracy!
Just so you know, when it came to speed, Chick-fil-A was last…now this could easily be that this iconic burger spot always has a long line of cars waiting for their orders. Not an excuse, just stating a fact.
You have to remember that only 10 chains were included in this study and Starbucks was not one of them. Last but not least, what’s the biggest error when trying to get the drive-thru order correct: Your beverage!
So which Fast Food places are the best when it comes to the drive-thru and being the “fastest”…scroll down below to see the Top 5. Just one of the topics The M&C Morning Show talked about in “A Few Thing We Think You Should Know” this morning…enjoy!